The Beacon Health Group
52 Maldon Road, Danbury, Chelmsford, England, CM3 4QL Also known as: The Mountbatten House Surgery, The Danbury Medical Centre
265
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The Beacon Health Group
2014-11-26
Person
3
5
0
Written by a patient
Written by a patient 26th November 2014
Don't have to wait too long when you need to make an appointment. Doctor Parikh keen to follow up to ensure symptoms had improved.
9th January 2015
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. It's great to get such positive comments.
The Beacon Health Group
2014-11-19
Person
2
5
0
Written by a patient
Written by a patient 19th November 2014
Recently a few of the reception staff seem to have a lack of empathy, whuch is sad because I always highly rated the surgery until recently.
The doctors and nurses are great... They always take time to explain why they recommend a certain treatment or not.
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. I am sorry that you feel that the Receptionist’s occasionally lack empathy. Should you wish to discuss this matter further please do not hesitate to contact me at the Surgery – Mrs Bernadette Curtis, Practice Manager.
The Beacon Health Group
2014-11-18
Person
2
5
0
Written by a patient
Written by a patient 18th November 2014
Very annoying telephone system. Need to wait until the end of the very long message before being able to choose your option. Makes for a costly phone call. Why can't you choose option 1 (to make an appointment) without waiting and wasting time and money listening to the whole message?!
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. We have recently updated the telephone system. It now allows the caller to interrupt the message as soon as the appropriate option has been heard. I hope you will now find the telephone system a lot quicker. Should you wish to discuss this matter further please do not hesitate to contact me at the Surgery – Mrs Bernadette Curtis, Practice Manager.
The Beacon Health Group
2014-11-18
Person
5
5
0
Written by a patient
Written by a patient 18th November 2014
I have been a patient at the surgery for a long time. The staff are always very helpful and always make me feel welcome. The doctors are very good and I feel very confident in their decisions. This is a fantastic Surgery and I would highly reccomend it to anyone in the area.
11th December 2014
Response from The Beacon Health Group
Thank you for taking the time to leave feedback. It's great to receive such positive comments.
The Beacon Health Group
2014-11-14
Person
4
5
0
Written by a patient
Written by a patient 14th November 2014
I have found the medical staff caring and helpful at the surgery. The new telephone system has drastically improved the ability to get through to the surgery in the morning. I have always managed to get an appointment on the day I need it.
27th March 2015
Response from The Beacon Health Group
Thanks for taking the time to leave feedback. The Team work hard to provide a good service and it’s nice to have that acknowledged.
Resources
Short link to review The Beacon Health Group: http://iwgc.net/eb8rg